Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item which is returned more than 30 days after delivery.
Once your return is received and has been inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items will not be refunded at full retail price.
For any information regarding exchanges please email us at hello@themoosedrink.com.
To return your product you should mail it to:
Montzi,
Unit 4, Templars Way Industrial Estate,
Marlborough Road,
Royal Wootton Basset,
SN4 7SR
You will be responsible for paying your own shipping costs for returning your item. Please consider tracking your item or insuring it. We don’t guarantee that we will receive your returned item.